Shipping

Part of the promise we made when we started writing these pages was that we would be as honest and transparent as we could be. So, let’s acknowledge this. We sure do spend a lot of time trying to get our shipping as efficient as we possibly can!Maybe, in the near future, someone will invent a matter transporter (an environmentally friendly version of that one they use in Star Trek) and we’ll be able to zap your order to you in a couple of minutes. But we’re not there yet. Instead, we’re left with the bumps and bruises that come with time and distance, the vagaries of the post, and easily forgotten impediments like weekends.Even so, we’ve done all we can to source the very best shipping and postal services available and we make it a priority to get your order out the door the moment we receive it.

Here’s what you need to know about shipping and how long your order will take to reach you:

Australia:

  • Free shipping for all orders over $50 (Aus).
  • For orders under $50, a standard shipping fee of $5.50 (Aus) applies.
  • All orders are provided with a tracking number.
  • Deliveries to metropolitan areas should arrive within 7 business days.
  • Deliveries to rural areas should arrive within 10 business days.

 

USA:

  • Free shipping for all orders over $50 (US).
  • For orders under $50, a standard shipping fee of $4.95 (US) applies.
  • All orders are provided with a tracking number.
  • Deliveries to metropolitan areas should arrive within 10 business days.
  • Deliveries to rural areas should arrive within 12 business days.

 

Rest of the World:

  • Free shipping for all orders over $50 (US).
  • For orders under $50, a standard shipping fee of $4.95 (US) applies.
  • All orders are provided with a tracking number.
  • Deliveries to metropolitan areas should arrive within 12 business days.
  • Deliveries to rural areas should arrive within 15 business days.

WHAT ABUT CUSTOMS CLEARANCE?

Customs Tariffs:

You should know that the delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee.

A customs declaration will also accompany all international shipments. We are required to state the value of the goods to customs.
Note: Due to customs regulations and circumstances beyond our control, in some countries products may be undeliverable.

How Do I get a Refund, Exchange or Replacement?

We hope that you’re so happy with your order that you decide to stay with us for ever and ever! But we also know that the world is rarely perfect. Even though our products generally work beautifully on sensitive skins, it may be that yours reacts to one of the many active natural ingredients in the product you’ve purchased. Or maybe your product has been damaged in transit or it simply doesn’t work for you.

Whatever the case, if for any reason you’re not completely satisfied, we’re happy to offer a refund, exchange or replacement on all goods. All you need to do is contact us within 30 business days of your receipt of goods.

Generally, we won’t expect you to return your order, but there may be cases, when we want to check out what’s gone wrong, where we’ll arrange for the products to be returned to us.

To receive your refund, exchange or replacement, please do get in touch with us at [email protected], citing your order number where possible.

How Do I Get in Touch About My Order?

You can email us at [email protected] or call us on these numbers for all enquiries, refund or replacement requests or delivery enquiries.
New Zealand phone number:
P: +64 9 2804895 or 0800-WORLDO
Australia and International Toll-Free number:
P: 1800 812 632