Our rewards program has been created to thank and reward those of you who order from us and who participate in our community, either by following us on social media, by referring friends, or - from time to time - by participating in the community conversations and giveaways that we'll offer you as part of your rewards membership.

It's free to join and entry is open to anyone interested in great skin, giveaways, and ongoing conversations and education about wellbeing and beauty! Enrollment is automatic once you sign up and create an account.

You get a big virtual hug from us, and 1,000 points automatically allocated to your account. You also get points for engaging with us (e.g. following us on social media or providing a review) and you receive points for every dollar you spend. There's no limit to the amount of points you can accrue!

NZ and AU customers your points are calculated in USD.

Your points are yours to use for as long as you remain an active member of our community. If your account has been inactive for any 12-month period, meaning you haven't shopped with us in that time, then your points will expire. Once you redeem your points, you have 30 days to use the coupon code.

There are three levels in our loyalty program, and your level is determined by the number of points you earn, either by shopping with us or engaging in our community. Once you attain a certain level, you will - as a minimum - retain membership of that level for a period of 12 months. At the end of that time, if you haven't earned sufficient points to meet the criteria for that level, then you will drop down to the level below. If you are at tier level one, and have been inactive for a period of 12 months, your account will expire.

Your account will be automatically credited with 1,000 points on your birthday.

Once you've created your store account, you will be automatically enrolled in the Rewards Program and will be able to see your points balance whenever you log into your account.

As well as your current points balance, you will be able to see pending points (points that will be added to your balance as soon as they have been approved).

If you cancel or return an order or part of an order, any points you have earned from that order or part-order will be deducted from your account.

Alternatively, if you have used points as part of your purchase order, and you return that order, you will automatically get your points back.

Some activities or purchases require approval, which may take a few days to be processed by our system. These points will be listed as 'Pending' in your account and will be added to your overall points after approval. Please note that you cannot use Pending Points to set against your purchase.

If this happens, any pending points from the referral will be cancelled and removed from your balance.

We always welcome feedback as it gives us the chance to be better and do better! If you have a problem or want to give feedback, then reach out to us at contact@theorganicskinco.com and we'll aim to reply within 2 business days.

If you no longer wish to be part of the program and earn points, email us at contact@theorganicskinco.com and ask to be unenrolled. We'll unenroll you and you'll lose any points you have accrued.

Feel free to refer as many friends as you like. There’s no limit to the number of referrals you can send out, even if you have hundreds of friends (lucky you)! The only rider is that you can only refer each friend once.

Referring is easy. Simply log in to your account and click the SHARE THE LOVE button on your account page or visit the Rewards page. You can send a friendly, automatic invitation by clicking on the email icon and filling in your friend’s email address, or – if you want to personalize your referral further – by copying your unique link code and sending yourself. Be sure to check in with your friend when you get the chance, to make sure they’ve checked their inbox!

If your friend purchases without the code, we won’t be able to link them back to you and you won’t receive your 1,500 points ($15). You can be pretty sure though, that they’ll use their code. After all, it’s a sweet deal!

No, sorry. You can only refer friends who haven’t previously purchased products from our website.

You bet! Your points are yours to use. The only restriction relates to the maximum number of points you can use with any one purchase, which is 4,000 points ($40USD).

Our rewards system is set up to calculate in USD as the base currency. So, for our Australian and New Zealand customers, when points are calculated on your purchases, your points are converted to the USD value.