Our rewards program has been created to thank and reward those of you who order from us and who participate in our community, either by following us on social media, by referring friends, or – from time to time – by participating in the community conversations and giveaways that we'll offer you as part of your rewards membership.

It’s free to join and entry is open to anyone interested in great skin, giveaways, and ongoing conversations and education about wellbeing and beauty! Enrollment is automatic once you sign up and create an account.

You get a big virtual hug from us, and 100 points automatically allocated to your account. You also get points for engaging with us (e.g. following us on social media or providing a review) and you receive 1 point for every dollar you spend. There’s no limit to the amount of points you can accrue!

Your points are yours to use for as long as you remain an active member of our community. If your account has been inactive for any 12-month period, meaning you haven’t shopped with us in that time, then your points will expire.

There are three levels in our loyalty program, and your level is determined by the number of points you earn, either by shopping with us or engaging in our community. Once you attain a certain level, you will – as a minimum – retain membership of that level for a period of 12 months. At the end of that time, if you haven’t earned sufficient points to meet the criteria for that level, then you will drop down to the level below. If you are at tier level one, and have been inactive for a period of 12 months, your account will expire.

Your account will be automatically credited with 100 points on your birthday.

Once you’ve created your store account, you will be automatically enrolled in the Rewards Program and will be able to see your points balance whenever you log into your account.
As well as your current points balance, you will be able to see pending points (points that will be added to your balance as soon as they have been approved).

If you cancel or return an order or part of an order, any points you have earned from that order or part-order will be deducted from your account.
Alternatively, if you have used points as part of your purchase order, and you return that order, you will automatically get your points back.

Some activities or purchases require approval, which may take a few days to be processed by our system. These points will be listed as ‘Pending’ in your account and will be added to your overall points after approval. Please note that you cannot use Pending Points to purchase a discount voucher.

If this happens, any pending points from the referral will be cancelled and removed from your balance.

We only allow one voucher to be used at a time. Any extra points you have can be used for future orders.

We always welcome feedback as it gives us the chance to be better and do better! If you have a problem or want to give feedback, then reach out to us at contact@theorganicskinco.com and we’ll aim to reply within 2 business days.

If you no longer wish to be part of the program and earn points, email us at contact@theorganicskinco.com and ask to be unenrolled. We’ll unenroll you and you’ll lose any points you have accrued.