How Do I get a Refund, Exchange or Replacement?
We hope that you’re so happy with your order that you decide to stay with us forever! But we also know that the world is rarely perfect. Even though our products generally work beautifully on sensitive skins, it may be that yours reacts to one of the many active natural ingredients in the product you’ve purchased. Or maybe your product has been damaged in transit or it simply doesn’t work for you.
Whatever the case, if for any reason you’re not completely satisfied, we’re happy to offer a refund, exchange or replacement on all goods. All you need to do is contact us within 30 business days of your receipt of goods.
Generally, we won’t expect you to return your order, but there may be circumstances where we'll want to check out what’s gone wrong. If that happens to be the case with your order, we’ll arrange for the products to be returned to us.
To receive your refund, exchange or replacement, please do get in touch with us at firstname.lastname@example.org, citing your order number where possible.
How Do I Get in Touch About My Order?
You can email us at email@example.com or call us on the following number for further information about your order, refund or replacement requests, or delivery enquiries.
USA phone number: +1(844) 601-1150